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Privacy Policy

Effective Date: June 24, 2026

PepDrive 365 (“PepDrive,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

When you use our website at pepdrive365.com or our patient-onboarding subdomain at start.pepdrive365.com, we may collect:

  • Contact information you provide (name, email address, phone number).
  • Health information you provide on the eligibility quiz (state of residence, biometrics, medical history relevant to GLP-1 therapy).
  • Technical information such as IP address, browser type, and pages visited, collected automatically through cookies and similar technologies.
  • Communications you send to us by email, text message, or through our forms.

2. How we use your information

We use your information to:

  • Determine your eligibility for our weight-management services.
  • Provide medical care, including consultations, prescriptions, and refills, through our licensed clinicians.
  • Send you account notifications, appointment confirmations, reminders, and follow-up messages (transactional SMS and email).
  • Send you marketing or promotional messages, but only if you have opted in by checking the marketing-consent checkbox on our intake form.
  • Comply with legal, regulatory, and tax obligations.

3. SMS and mobile information

If you check a consent box on our intake form to receive text messages from PepDrive 365, you agree to receive recurring messages at the phone number you provide. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to unsubscribe at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How we share information

We share information only as needed to operate our services:

  • Healthcare providers and pharmacies (such as our prescribing clinicians and our compounding pharmacy partners) so we can deliver care and ship medication.
  • Service providers (such as our payment processor, electronic health-record system, and CRM) under contracts that limit their use of your information to providing services to us.
  • As required by law, including in response to subpoenas, court orders, or other legal process, or to protect our rights and the safety of others.

We do not sell your personal information.

5. Data security practices

We use appropriate technical and organizational security measures to protect user data from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption of data in transit using TLS/SSL, secure cloud hosting and infrastructure, access controls limited to authorized personnel, regular monitoring, and staff training on data protection. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. HIPAA notice

Health information you submit during care is protected under the Health Insurance Portability and Accountability Act (HIPAA) and is governed by our separate Notice of Privacy Practices, available on request at info@pepdrive365.com.

7. Cookies and tracking

We use cookies and similar technologies to operate the site, measure performance, and (where you have consented to marketing) personalize advertising. You can disable cookies in your browser settings; some site features may not function without them.

8. Your choices

  • Email: You can unsubscribe from marketing emails using the unsubscribe link in any email we send.
  • SMS: Reply STOP to any text message to opt out.
  • Access and correction: Email info@pepdrive365.com to request a copy of, correction of, or deletion of your information.

9. Children

Our services are intended for adults 18 and older. We do not knowingly collect information from children under 18.

10. Changes

We may update this Privacy Policy from time to time. The “Effective Date” above shows when it was last updated. Material changes will be posted on this page.

11. Contact

PepDrive 365

info@pepdrive365.com